Conditions and guarantees when booking the taxi online

The following General Conditions will apply to all reservations made through this website. Please read them carefully before making a reservation.

For the correct interpretation of the General Conditions, the following definitions shall apply:

1. DEFINITIONS

  • "Company", "we", "our", "our" refers to the Asociación Menorquina de Radio Taxi, with address C / Maria Luisa Serra, 91-1 | 07703 Maó | Menorca | Illes Balears | Spain and NIF G07112113.
  • "Client" is the person who pays the amount of the reservation.
  • "Passengers" refers to all passengers included in the reservation whether or not expressly appointed.
  • "Holder of the reservation" means the first passenger that appears in the reservation.
  • "You", "your", "you" refers to the client, including all passengers (or any of them depending on the case) that appear in the reservation.
  • "The transport operator" means the provider of professional transport services that will carry out the transfer.
  • "Reservation" means the reservation of transportation services made with us.
  • "Transportation service" means any service provided by us for the transfer of passengers by road and includes any other service provided by us related to or derived from that transfer.
  • "Proof of reservation", "Proof of transfer", "Proof" means the confirmation in writing of the reservation that we will send you by email.
  • "Contract" refers to the reservation, these General Conditions and any other conditions applicable to the reservation.
  • "Conditions" refers to these General Conditions.
  • "Website", "Websites" refers to www.taxismenorca.com and to any other website owned or operated by us.

2. THE SERVICE

The transport service will not be considered in any case as a tourist package in the terms established by Council Directive 90/314 / EEC, of ​​June 13, 1990, nor in the terms of Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Protection of Consumers and Users as well as other complementary laws, and therefore the company does not operate in any case as a travel agency.

Through its website, the Asociación Menorquina de Radio Taxi offers transport management services for both individuals and groups.

Before requesting a service offered on our website make sure you have read and understood these General Conditions, since these will govern any subsequent contract. By making a reservation you confirm that you have read these Conditions and that you have the legal capacity to accept them on your own behalf and on behalf of all passengers. If you have any doubts about any of the contractual conditions, please contact our Customer Service before proceeding with the reservation process. If you do not agree with any of the obligations arising from these Conditions, unfortunately you should not make any reservation with us.

3. ONLINE BOOKING PROCESS

The person making the reservation must be over 18 years of age and is responsible for following all the steps of the online booking system, making sure that all the information provided is correct and complete and making the payment in full.

Once the contract with us is formalized, we will carry out all the necessary procedures to organize the services requested.

The contract will be binding on the parties only when you receive your proof of transfer by email. In the event that the transport operator can not provide the requested service, the client will be informed and the total amount will be reimbursed using the same system used for payment, leaving the company free of any other obligation to the client.

The client must confirm receipt of our notifications. In the case of not receiving confirmation of the receipt of the email, the records stored in our mail server will be considered sufficient proof of receipt.

Our confirmation message of collections and payments made by the client will not be considered proof of the existence of a binding contract.

You must print and have the reservation vouchers ready to present them to the transport operator so that the driver can examine them. If the holder of the reservation does not present the voucher, it is possible that the transport operator does not provide the service. We recommend that you print and carry with you all communications maintained with the company in addition to the proof of transfer.

It is expressly forbidden for minors to request services from the company, and their parents, guardians or legal representatives should contact us immediately in the case that a minor has booked a service with us to proceed with its cancellation. Minors should always travel in the company of an adult passenger.

4. PAYMENT

We accept the most widespread means of payment, such as credit cards, debit cards, bank transfer and PayPal.

5. CHANGES

The information contained in the transfer receipt includes the booked destination, the collection point and the address of the accommodation. Any change that affects this or other data must be communicated by email to the address reservas@taxismenorca.com or requested through the "Contact" section of the website prior to the date of provision of the service, and will only be considered cash once checked with the transport operator and confirmed to the customer by email.

The customer assumes any increase in the cost of the service due to a change in the reservation. The first change will not entail additional administration costs. Beyond this first change the company may charge € 15 of administration costs for each additional change. No amount will be refunded for changes made in less than 48 hours.

Once the contract has been formalized, the client must notify our Customer Service of any error detected at least 48 hours before the corresponding transfer service. Notifications received less than 48 hours in advance regarding the transfer service will entitle the company to cancel the contract without penalty.

6. CANCELLATIONS BY THE CUSTOMER

Any cancellation of the contract must be made in writing by email addressed to our Customer Service department. Both transfer services can be canceled separately as well as a complete reservation that includes more than one service.

In case of receiving your request for cancellation more than 48 hours in advance regarding the pick-up time of the transfer service you wish to cancel, you will be reimbursed the full amount corresponding to this transfer. No amount will be refunded if the cancellation occurs less than 48 hours before the scheduled time for the transfer service you wish to cancel. In this case we will send you an email with confirmation of the cancellation so that you can use it to claim the amount with your tour operator, airline or insurance company.

7. LAST MINUTE RESERVATIONS

Depending on the route and time of year, our free sale period ranges between 0 and 48 hours (or more in some particular case) prior to the start of the transfer service. If the website so indicates, please CONTACT US so we can check if there is availability for the type of transfer you request. Please note that our cancellation policy will apply regardless of the date and time the reservation was made.

8. CHANGES AND CANCELLATIONS BY OUR PART

If the transport operator is forced to make a significant change in the conditions of service, or to cancel the service, we will inform you as soon as possible.

We will do everything possible to respect your preferences about the vehicle chosen; however, the vehicle may be replaced by one of higher capacity or multiple vehicles depending on availability.

In extraordinary cases we can see ourselves in the need to cancel your reservation. You will be refunded the full amount of the reservation and this refund will cover all obligations towards the customer arising from such cancellation. In any case, we will make the necessary efforts to find viable alternatives to any confirmed reservation that we must cancel.

9. CHAIRS FOR CHILDREN

Legislation at local and national level may vary depending on the country in which the transfer is made. In any case, all our transport operators comply with current legislation. If you book a private transfer, we recommend that for safety reasons, use a lift or high chair for passengers under 12 years of age or with a height of less than 135 cm.

We do not have elevators or baby seats, so if you travel with children under 12 you must use your own baby seat or lift and you must inform us of this circumstance before starting the trip. We have to ensure that the vehicle used by the transport operator is compatible with the chair.

It is the responsibility of the owner of the reservation to check that the retention system is compatible with the vehicle and that it is placed correctly. The company will not be responsible for any incident derived from misuse, or improper installation of the retention system.

10. RATES FOR CHILDREN

All children and babies, regardless of their age, will be taken into account to determine the capacity of the vehicle to be used.

11. WHEELCHAIRS AND RESERVATIONS FOR PEOPLE WITH REDUCED MOBILITY

The services of transfer for people with reduced mobility can be booked through our website by activating "Yes" in "Do you need an adapted vehicle?" Located at the bottom of the search engine. Passengers with reduced mobility should be able to access the vehicle autonomously or with the assistance of one of their companions. Taxis adapted from the Asociación Menorquina de Radio Taxi have the capacity to transport a wheelchair (manual or electric) or a medium-sized adapted scooter.

12. FORCE MAJEURE

We can not be held responsible in the event that the fulfillment of our obligations or those of the transport operator is impeded or affected directly or indirectly by or as a result of a force majeure event or of any circumstance beyond our control including, among others, cases such as extreme weather events, natural disasters, terrorism, accidents of third parties along the route of the transfer, police controls, extraordinary traffic congestion or strikes.

13. CONTACT​

Any contact related to possible changes in the reservation data should be requested through email or through the "Contact" section of our website.

In case of unavoidable modifications of the contract, we will inform you through an email sent to the address provided to us at the time of booking; sending this email will be considered proof of receipt by the customer. The same is valid for any other informative email that we send you. For this reason it is very important that you make sure that the email address provided is correct and that you check your e-mail inbox until the moment of the start of the transfer service.

In case your arrival is delayed or diverted to a different airport, station or port, the Transport Operator will reprogram the Transfer Service and you will be picked up at the new arrival time subject to availability. In the event that there is no availability, you will be refunded the full amount. As regards these general conditions, we use the definition that IATA uses for the term "flight delay".

If for any reason you do not arrive at the pick-up point within a reasonable period of time from the time stipulated in the transfer receipt, the transport operator or our Customer Service will try to contact you through of the mobile phone number you have provided.

If this communication is not possible because you have not provided us with a valid number at the time of booking, due to not having coverage, having activated your voicemail or not answering the call, the service will not be provided, the operator of transport will be released from its obligation to provide the service and no amount will be reimbursed.

14. TRANSPORTATION SERVICES

We can not guarantee the exact itinerary to the chosen destination and the Google maps route shown on our website has only informative value. We make every effort to ensure that the collection hours are scrupulously respected but we can not guarantee them.

In case of not being able to locate the driver, it is the client's responsibility to contact us by calling the 24h telephone numbers. that appear on your reservation voucher. If you do not call these numbers and organize alternative transport, the service will not be provided, the transport operator will be released from its obligation to provide the service and no amount will be refunded.

If the driver of your transfer can not reach you, a member of our Customer Service team will call the mobile phone number provided in the reservation. Please make sure you travel with that mobile phone and that it is on while waiting for your luggage or in customs control.

If we can not reach you at the phone number provided, we will not be able to provide the service and no refund will be made. For pickups that are not at airports, we must receive your call within ten minutes of your scheduled pick-up time. An external telephone service provider registers and stores a list of all the calls received in our Customer Service numbers; This list will be used as evidence in case of discrepancy over whether calls were made to our contact telephones or not.

The unused transfers are not refundable and the costs of an alternative transport will only be reimbursed if it has been pre-authorized by a member of our team. If you are authorized to take alternative transportation, please be sure to obtain and send us a receipt so that our Quality Department can review it. Transportation expenses related to claims that do not attach valid receipts will not be reimbursed.

It is your responsibility to check the established pick up time and make sure you arrive at the airport, station or port with enough time to check in or any other preparation for your trip.

The transport operator will pick you up and leave you as close as possible to the directions provided. If access through a regular itinerary is closed due to weather conditions, traffic accidents, etc., the transport operator will take, according to your express request, an alternative route to reach the agreed destination.

All transport services contracted are covered by the transport operator's liability policy.

15. PERMITTED BAGGAGE / CAPACITY

The vehicles used for private transfers have capacity for at least 1 package or suitcase per passenger seat with measures not exceeding 120 x 80 cm. by bulk. It is not necessary to declare smaller packages that can be placed on the passenger footrest such as cameras, bags or small backpacks. The passenger will be responsible for any costs incurred in case of needing additional vehicles for the transport of undeclared luggage.

Special luggage: during the booking process you can indicate if you are going to transport any kind of special luggage.

Your acceptance of the proposed Contract and of the Terms and Conditions is considered a tacit agreement in which under no circumstances will you include in your luggage or personal items objects that contravene the legislation of the country in which the service is provided (firearms, etc.) or those that may be harmful to third parties, or objects of excessive size, weight, expiration or fragility. Unless you travel with a guide dog, animals are not allowed.

The transport of luggage and other personal items is at your own risk and we will not be liable for any damages or losses. This risk of damage or loss should be covered by contracting insurance by the client before the start of the trip.

16. YOUR RESPONSIBILITY

Formalizing this contract you implicitly declare that: You are of legal age and are in full use of your mental faculties and that you are therefore qualified to assume the legal responsibilities derived from this agreement. Is aware of the scope of the services that are the subject of this contract, of the information regarding the company and the content of these General Conditions. Likewise, it declares that the credit or debit cards it uses are owned and that they have sufficient funds to cover the amount of the service. Understand that you must notify us as soon as possible of any modification of the data you have provided.

The services will be provided according to the information specified in the transfer receipt sent by email. It is your responsibility to provide complete and correct directions for the collection and destination points at the time of booking. It is also part of their responsibilities to print and check the accuracy of the transfer receipt. If the information contained in the voucher is incorrect, you must contact our Customer Service team immediately for rectification. During the booking process, pay special attention to ensure that all required fields, marked with an asterisk (*), have been filled in correctly. We are not responsible for reservations that are impossible to carry out and no refunds will be made for those reservations.

Only you are responsible for providing the necessary documentation for crossing borders. We do not assume any responsibility and refuse to incur additional costs caused by the non-provision of such documents or by non-compliance with customs, police, tax or administrative regulations of the countries to which access is sought. Proof of transfer is not a valid document to obtain an entry visa.

In the event that the company is forced to pay a deposit or a fine to the authorities of other countries as a consequence of the client breaking the laws, regulations or other requirements of the countries in which it intends to enter or exit or that intends to cross , the client will assume all the responsibility of reimbursing the company. We reserve the right to withhold any amount that has been paid to us until the client shows that he has reimbursed the amount corresponding to these fines, charges, etc.

We reserve the right and you accept these conditions authorize us to make charges for damage to the vehicle (including a thorough cleaning) or for objects that have disappeared from the vehicle.

We reserve the right not to accept further reservations from a customer that has caused a major incident or incidents repeatedly.

17. RIGHT OF ADMISSION / CONDUCT OF THE USER

By formalizing this contract you tacitly grant the company and the transport operator the right to refuse service to any passenger who, according to the driver's criteria, is under the influence of alcohol or drugs and those whose conduct may be considered dangerous to the driver of the vehicle, to third parties or to themselves.

Alcoholic beverages are not allowed in the transport operator's vehicles for consumption during the trip. This prohibition also applies to narcotics.

Smoking is prohibited inside the vehicle and in its immediate vicinity.

It is not allowed to eat inside the vehicle.

18. COMPLAINTS

If the service you receive from the transport operator does not meet your expectations, you should immediately notify the Customer Service and, whenever possible, at the time the incident occurs. Complaints received after the transportation service has ended and we were not notified during the transfer may not be accepted as we have not been given the opportunity to provide assistance or to intervene in any way. You will find our contact details detailed on the transfer receipt.

Complaints in writing must be sent by email to reservas@taxismenorca.com and reach our hands no later than 28 days after your return date.

If you want to communicate any question related to our online booking process or our Customer Service, please direct your complaint to the address: reservas@taxismenorca.com

19. LANGUAGES

Our web pages are available in several languages, and we continue to dedicate efforts to add more languages ​​in the future. Our Customer Service and assistance via email are available in Spanish and English at all times. Whenever possible we try to help you in the language in which you made the reservation. We pay special attention to the quality of the translation of our websites and these General Conditions, but in case of discrepancy, the Spanish version is the one considered valid.

20. APPLICABLE LEGISLATION AND JURISDICTION

These General Conditions will be governed by current Spanish legislation.

The contract agreed between you and the company will be regulated in accordance with Spanish legislation.

For any dispute or claim, the company and the client, expressly waiving any other jurisdiction, submit to the courts and tribunals of Menorca.

If any of the stipulations contained in these conditions of use is declared illegal, void or declared inapplicable by judicial decision, the rest of the stipulations will continue in full force and effect.

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Jurisdiction and applicable law

You agree that the law governing the operation of this service is Spanish. Any dispute concerning the interpretation or application of these provisions shall be the responsibility of the Courts of the consumer. If Customers outside the Spanish state courts competent are those of Menorca.

Only one bicycle is allowed to be transported as special luggage.

Adapted taxis from the Asociación Menorquina de Radio Taxi have the capacity to transport a wheelchair (manual or electric) or a medium-sized adapted scooter.

For the locations of Es Mercadal, Fornells, Ferreries and Migjorn Gran and their urbanizations, the adapted taxi service is not offered. Sorry for the inconvenience.