Terms and Warranties when Booking a Taxi Online

The following General Terms and Conditions shall apply to all bookings made through this website. Please read them carefully before making a booking.

For the correct interpretation of these General Terms and Conditions, the following definitions shall apply:

1. DEFINITIONS

• “Company”, “we”, “our”, “us” refers to the Asociación Menorquina de Radio Taxi, with address at C/ Maria Luisa Serra, 91-1 | 07703 Maó | Menorca | Illes Balears | Spain and NIF G07112113.
• “Customer” means the person who pays the amount of the booking.
• “Passengers” refers to all passengers included in the booking, whether or not they are expressly named.
• “Booking holder” means the first passenger listed in the booking.
• “You”, “your” refers to the customer, including all passengers (or any of them as the case may be) listed in the booking.
• “The transport operator” means the provider of professional transport services who will carry out the transfer.
• “Booking” means the reservation of transport services made with us.
• “Transport service” means any service provided by us for the transport of passengers by road and includes any other service provided by us related to or derived from that transfer.
• “Booking voucher”, “Transfer voucher”, “Voucher” means the written confirmation of the booking that we will send to you by email.
• “Contract” refers to the booking, these General Terms and Conditions, and any other conditions applicable to the booking.
• “Terms” refers to these General Terms and Conditions.
• “Website”, "Websites" refers to www.taxismenorca.com and any other website owned or operated by us.

2. THE SERVICE

The transport service shall under no circumstances be considered a package tour under the terms established by Council Directive 90/314/EEC of June 13, 1990, nor under the terms of Royal Legislative Decree 1/2007 of November 16, which approves the revised text of the General Law for the Protection of Consumers and Users as well as other complementary laws, and therefore the company does not operate as a travel agency under any circumstances.

Through its website, the Asociación Menorquina de Radio Taxi offers transport management services for both individuals and groups.

Before requesting a service offered on our website, please ensure you have read and understood these General Terms and Conditions, as they will govern any subsequent contract. By making a booking, you confirm that you have read these Terms and that you possess the legal capacity to accept them on your own behalf and on behalf of all passengers. If you have questions about any of the contractual conditions, please contact our Customer Service before proceeding with the booking process. If you do not agree with any of the obligations arising from these Terms, unfortunately you must not make any booking with us.

3. ONLINE BOOKING PROCESS

The rates applied to calculate the services are governed in accordance with BOIB No. 108 of 14/08/2021.

The person making the booking must be over 18 years of age and is responsible for following all the steps of the online booking system, ensuring that all information provided is correct and complete, and making the payment in full.

Once the contract with us is formalized, we will carry out all necessary arrangements to organize the requested services.

The contract shall only be binding on the parties when you receive your transfer voucher by email. In the event that the transport operator cannot provide the requested service within 30 minutes following the booking, the full amount will be refunded using the same payment system used for the purchase, releasing the company from any other obligation to the customer.

Our confirmation message of charges and payments made by the customer shall not be considered proof of the existence of a binding contract; in some cases, an error may have occurred and the transaction may not have been completed.

You must have your booking vouchers ready to present to the transport operator so that the driver can examine them. If the booking holder does not present the voucher, the transport operator may refuse to provide the service, or otherwise, you may be charged for the journey as it cannot be validated. No refund will be issued by us if the voucher is not presented for validation. We recommend that you print them out or have them ready on your mobile device, but always carry them with you.

Minors are expressly prohibited from requesting services from the company, and their parents, tutors, or legal guardians must contact us immediately in the event that a minor has booked a service with us in order to proceed with its cancellation. Minors must always travel in the company of an adult passenger.

Airport Services

Transport services contracted from the airport to the final destination are carried out using a voucher or receipt previously paid for by the customer. This voucher guarantees the provision of the service without the need to make any additional payment to the driver, unless extraordinary services not included in the original contract are requested.

This type of service does not include exclusivity or a personalized meet-and-greet at the terminal. Therefore, there will be no driver waiting for the customer inside or outside the airport, nor will there be individual tracking of their arrival.

Upon your arrival, you must head directly to the official taxi rank located outside your terminal, following the instructions displayed on your service voucher. Once there, you must wait for your turn in the corresponding queue, just like any other user of the taxi rank.

The only difference compared to an ordinary service is that the transfer has already been previously contracted and paid for, giving the customer the peace of mind that their transport is guaranteed without needing to make any additional payment at the time of the trip.

These services are different from bookings with pick-ups at home or other specific points, where a specific vehicle is assigned and different operational procedures are followed.

We do not offer personalized services or additional services outside the framework established for public service. For specific needs or services tailored to each client, there are specialized companies that handle those types of provisions.

Our function is to guarantee a regulated, transparent public service strictly adjusted to current legislation.

In the event that your arrival is delayed, you do not need to worry; the voucher can be used as long as it is on the same day as the booking, and the time may vary. Simply present your voucher to the corresponding driver.

4. PAYMENT

We accept the most widely used payment methods, such as credit cards, debit cards, and PayPal.

5. CHANGES

Changes to journey bookings already made are not permitted, as prices may vary. In any case, the booking must be cancelled and a new booking must be made.

6. CANCELLATIONS BY THE CUSTOMER

Any cancellation of the contract must be made from the "View my booking" section of the website. Both individual transfer services and a complete booking that includes more than one service can be cancelled.

In the event that your cancellation request is received more than 2 hours in advance of the scheduled pick-up time for the transfer service you wish to cancel, the full amount corresponding to this transfer will be refunded, excluding management fees. No refund will be issued if the cancellation occurs less than 2 hours prior to the scheduled time for the transfer service you wish to cancel. In this case, we will send you an email confirming the cancellation so that you can use it to claim the amount from your tour operator, airline, or insurance company.

7. LAST-MINUTE BOOKINGS

Depending on the route and the time of year, our free sale period ranges between 0 and 48 hours (or more in certain specific cases) prior to the start of the transfer service. Please note that our cancellation policy will apply regardless of the date and time the booking was made.

Download our taxismenorca APP for on-the-spot services or short distances of less than 5km.

8. CHANGES AND CANCELLATIONS BY US

If the transport operator is forced to make any significant change to the conditions of the service, or to cancel the service, we will inform you as soon as possible.

We will do everything possible to respect your preferences regarding the chosen vehicle; however, the vehicle may be replaced by one of greater capacity or multiple vehicles depending on availability.

In extraordinary cases, we may find it necessary to cancel your booking. The full amount of the booking will be refunded, and this refund will cover all obligations to the customer arising from said cancellation. In any case, we will make the necessary efforts to find viable alternatives for any confirmed booking that we must cancel.

9. CHILD SEATS

Local and national legislation may vary depending on the country where the transfer takes place. In any case, all of our transport operators comply with current legislation. If you book a private transfer, we recommend for safety reasons that you use a booster or baby seat for passengers under 12 years of age or with a height under 135 cm.

We do not provide booster or baby seats, so if you are traveling with minors under 12 years of age, you must use your own baby seat or booster and you must inform us of this circumstance before starting the trip. We must ensure that the vehicle used by the transport operator is compatible with the seat.

It is the responsibility of the booking holder to check that the restraint system is compatible with the vehicle and that it is fitted correctly. The company will not be held responsible for any incident arising from misuse or incorrect installation of the restraint system.

10. FARES FOR CHILDREN

All children and babies, regardless of their age, will be taken into account when determining the capacity of the vehicle to be used.

11. WHEELCHAIRS AND BOOKINGS FOR PEOPLE WITH REDUCED MOBILITY

Transfer services for people with reduced mobility can only be booked through our telephone lines at +34 971367111 and never from our website. The adapted taxis of the Asociación Menorquina de Radio Taxi have the capacity to transport one wheelchair (manual or electric) or a medium-sized adapted scooter.

12. FORCE MAJEURE

We cannot be held responsible if the fulfillment of our obligations or those of the transport operator is prevented or affected directly or indirectly by or as a result of a force majeure event or any circumstance beyond our control, including, but not limited to, extreme weather events, natural disasters, terrorism, third-party accidents along the transfer route, police checks, extraordinary traffic congestion, or strikes.

13. CONTACT

Any contact related to possible changes to booking details must be requested via email or through the "Contact" section of our website.

In the event of unavoidable modifications to the contract, we will inform you via an email sent to the address provided at the time of making the booking; sending this email shall be considered proof of its receipt by the customer. The same applies to any other informative email we may send you. For this reason, it is of utmost importance that you ensure the provided email address is correct and that you check your inbox, including the SPAM folder, up until the start of the transfer service.

If for any reason you do not show up at the pick-up point within a maximum of 10 minutes from the scheduled time on the transfer voucher, the transport operator or our Customer Service will attempt to contact you using the mobile phone number you provided.

If this communication is not possible because you did not provide a valid number at the time of booking, due to lack of coverage, because voicemail is activated, or due to a lack of response to the call, the service will not be provided, the transport operator will be released from their obligation to provide the service, and no amount will be refunded.

14. TRANSPORT SERVICES

We cannot guarantee the exact itinerary to the chosen destination, and the Google Maps route shown on our website is for informational purposes only. We make our best efforts to ensure that pick-up times are strictly respected, but we cannot guarantee them.

In case you cannot locate the driver, it is the customer's responsibility to contact us by calling the customer service phone numbers provided on our website. If you do not call these numbers and organize alternative transport, the service will not be provided, the transport operator will be released from their obligation to provide the service, and no amount will be refunded.

If the driver of your transfer cannot locate you, a call will be made to the mobile phone number provided in the booking. Please make sure to travel with that mobile phone and that it is turned on. The driver will wait at the location indicated in your booking for a maximum of 10 minutes from the established time; if they cannot locate you, the transport operator will be released from their obligation to provide the service and no amount will be refunded, nor will any alternative transport be arranged.

If we cannot locate you at the provided phone number or if the addresses and location provided to us are incorrect, we will not be able to provide the service and no amount will be refunded. For pick-ups that are not at airports, we must receive your call within ten minutes of your scheduled pick-up time. A third-party telephone service provider logs and stores a list of all calls received on our Customer Service numbers; this list will be used as evidence in the event of a discrepancy regarding whether calls were made to our contact phones or not.

Unused transfers are non-refundable, and the costs of alternative transport will only be refunded if it has been pre-authorized by a member of our team. If you are authorized to take alternative transport, please make sure to obtain and send us a receipt so that our Quality Department can review it. Transport expenses related to claims that do not attach valid receipts will not be refunded.

It is your responsibility to check the established pick-up time and ensure that you arrive at the airport, station, or port with sufficient time to check in or make any other preparations for your trip.

The transport operator will pick you up and drop you off as close as possible to the addresses provided. If access through a regular route is closed due to weather conditions, traffic accidents, etc., the transport operator will take, upon your express request, an alternative itinerary to reach the agreed destination.

All contracted transport services are covered by the transport operator's civil liability policy.

15. ALLOWED LUGGAGE / CAPACITY

The vehicles used for private transfers have a capacity for a maximum of 4 suitcases whose dimensions do not exceed 55 cm x 40 cm x 20 cm. It is not necessary to declare smaller items that can be placed in the passenger's footwell, such as cameras, handbags, or small backpacks. The passenger will be responsible for any cost incurred if additional vehicles are needed to transport undeclared luggage.

Your acceptance of the proposed Contract and the Terms and Conditions is considered a tacit agreement that under no circumstances will you include in your luggage or personal belongings items that violate the legislation of the country in which the service is provided (firearms, etc.), nor those that may be harmful to third parties, or objects of excessive size, weight, perishability, or fragility. Unless traveling with a guide dog, animals are not allowed.

The transport of luggage and other personal belongings is at your own risk, and under no circumstances will we be responsible for any damages or losses. This risk of damage or loss should be covered by taking out insurance by the customer before the start of the trip.

16. YOUR RESPONSIBILITY

By formalizing this contract, you implicitly declare that: You are of legal age and in full use of your mental faculties, and therefore you are capable of assuming the legal responsibilities arising from this agreement. You are aware of the scope of the services that are the subject of this contract, the information regarding the company, and the content of these General Terms and Conditions. Likewise, you declare that the credit or debit cards you use belong to you and have sufficient funds to cover the amount of the service. You understand that you must notify us as soon as possible of any modification to the data you have provided.

The services will be provided in accordance with the information specified in the transfer voucher sent by email. It is your responsibility to provide complete and correct addresses for the pick-up and destination points at the time of making the booking. It is likewise part of your responsibilities to print and check the accuracy of the transfer voucher. During the booking process, pay special attention to ensure that all mandatory fields, marked with an asterisk (*), have been filled out correctly. We are not responsible for bookings that are impossible to carry out, or that are made with incomplete or incorrect information, as well as cases where the corresponding voucher cannot be delivered due to you entering your email address incorrectly. Booking management and voucher delivery are done automatically upon completion of the corresponding payment; before finalizing, verify that everything is correct, otherwise, no refunds will be made for such bookings.

You alone are responsible for providing the necessary documentation for border crossings. We assume no responsibility and refuse to incur supplementary costs caused by the failure to provide such documents or by non-compliance with the customs, police, tax, or administrative regulations of the countries you intend to enter. The transfer voucher is not a valid document to obtain an entry visa.

In the event that the company is forced to pay a deposit or a fine to the authorities of other countries as a consequence of the customer failing to comply with the laws, regulations, or other requirements of the countries they intend to enter, leave, or cross, the customer will assume full responsibility for reimbursing the company. We reserve the right to retain any amount that has been paid to us until the customer proves that they have reimbursed the amount corresponding to said fines, charges, etc.

We reserve the right, and by accepting these conditions you authorize us, to make charges for damage caused to the vehicle (including, for example, a deep clean) or for items that have gone missing from the vehicle.

We reserve the right not to accept further bookings from a customer who has caused a major incident or repeated incidents.

17. RIGHT OF ADMISSION / USER CONDUCT

By the fact of formalizing this contract, you tacitly grant the company and the transport operator the right to refuse service to any passenger who, in the driver's judgment, is under the influence of alcohol or narcotics and to those whose conduct may be considered dangerous for the driver of the vehicle, for third parties, or for themselves.

Alcoholic beverages are not allowed to be carried in the transport operator's vehicles for consumption during the trip. This prohibition also applies to narcotics.

Smoking is prohibited inside the vehicle and in its immediate vicinity.

Eating is not allowed inside the vehicle.

18. COMPLAINTS

If the service you receive from the transport operator does not meet your expectations, you must report it immediately to Customer Service and, whenever possible, at the time the incident occurs. Complaints received once the transport service has concluded and that were not notified to us during the course of the transfer may not be accepted, as we were not given the opportunity to provide assistance or intervene in any way. You will find our detailed contact information on the transfer voucher.

Written complaints must be sent by email to reservas@taxismenorca.com and reach us at the latest 28 days after your return date.

If you wish to communicate any matter related to our online booking process or our Customer Service, please direct your complaint to the address: reservas@taxismenorca.com

19. LANGUAGES

Our web pages are available in various languages, and we continue to dedicate efforts to add more languages in the future. Our Customer Service and email assistance are available in Spanish and English at all times. Whenever possible, we try to help you in the language in which you made the booking. We pay special attention to the quality of the translation of our websites and of these General Terms and Conditions, but in the event of a discrepancy, the Spanish version is the one considered valid.

20. PRIVACY POLICY AND USER DATA PROTECTION

Information on data protection in accordance with the EU General Data Protection Regulation (GDPR) for Users.

Below, we present a general summary of how we process your personal data, and we inform you of your rights in accordance with the legal provisions on data protection arising from the use of our transport service request Systems and the mediation of Asociación Menorquina de Radio Taxi for contracting services.

We process your personal data mainly depending on the services or products you use.

20.1. Information about the Entity Responsible for Data Processing

The data controller for your data is Asociación Menorquina de Radio Taxi, with CIF G07112113. And address at C/ Maria Luisa Serra, 91-1 | 07703 Maó | Menorca | Illes Balears

We have an email address designated to receive communications related to privacy policy and data protection, which is: info@taxismenorca.com

20.2 Purpose of data treatment and/or processing

You provide us with your personal data through the website www.taxismenorca.com, the available electronic means, and the personal service telephones of the Booking Management Central, as well as any means we offer you to request transport services in Autotaxi. To use our application, you must provide us with your personal data through a registration process, which we will process to carry out the requested service. In relation to the request for the transport service, we will ask you for general data such as your first and last name, email address, and mobile phone number. Likewise, we also process your GPS location data at the time of booking, the departure and destination locations of your journey, as well as the password you have chosen in an encrypted manner. This information may vary based on updates and technical means necessary for the correct presentation of the service.

You can provide us with personal data during the registration process (for example, your first and last name) or we can receive it directly from your terminal (for example, GPS location data). You accept the sending of your GPS location data in the operating system used on your terminal (smartphone, tablet, etc.). We need to know where you are through GPS location to be able to send you the taxi you requested to pick you up.

So that the taxi driver assigned to the requested service can identify you, we provide them with your GPS location data and your name. On occasion, the taxi driver may contact you at the phone number provided to locate you correctly and avoid unnecessary delays and waits. For this purpose, the mobile/landline phone provided during the service request will be used.

We may also use the data provided to improve service request systems and offer you alternatives and developments that fit your transport needs. All possible communications will be limited to the transport service offered by Radio Teléfono to its Users.

When you accept your booking, the taxi driver receives your name so they can verify that they are picking up the User who requested the service. To do this, once they arrive at the pick-up location, the taxi driver will ask you for the name you previously provided. If we do not send this minimum information to the Partners of Radio Teléfono, who are the owners of the taxis that will pick you up, we cannot provide the service correctly.

Payments for services will be made in cash or through the payment methods made available to Users. In some cases, Radio Teléfono will retain data relating to the payment methods used, PayPal, credit cards, subscriber accounts, etc., to ensure the correct completion of the transaction performed. Radio Teléfono will retain data relating to services that, having been requested and provided, have not been paid for, reserving the right to decline future transport service requests.

We will use the address and tax details provided through the request methods to send you the taxi service and to be able to issue the corresponding invoice for the transport services actually carried out. In addition, your address or addresses from which you routinely request a transport service may be processed to offer you the possibility of requesting it automatically and to facilitate a quick and simple request for our services.

Given our commitment to transparency with our Users and in order to avoid discrepancies between the amounts and the journeys made, the Autotaxi vehicle sends us its GPS location data, which allows us to know the itinerary followed during the transport service. This data facilitates the management of claims made by Users.

If you do not wish to receive notifications, updates, improvements, or communications described above, you can write to us and revoke your consent by contacting us via the email info@taxismenorca.com or by sending us a written communication to the address C/ Maria Luisa Serra, 91-1 | 07703 Maó | Menorca. This revocation does not have retroactive effects.

20.3 Subscribers

When services are requested by users, companies, and/or public or private entities, and they have a subscriber code for periodic billing, the provisions of the contracts signed between the parties must be respected. In addition, the person requesting the service and who ultimately uses it must have the authorization of the company responsible for paying for it. The data provided by the user will have the same processing as that contemplated for non-subscriber users and will be incorporated into the service invoice, where applicable, or will be provided to the subscriber for verification.

20.4 APIs and other operators

The Asociación de Radiotaxi de Menorca, as well as its App, use integration APIs on service assignment platforms of other operators as well as geolocation and map applications. These collaborators are necessary to offer and correctly perform the requested transport service. These applications provide us with the possibility to know the most appropriate vehicle to perform the service, calculate approximate amounts, etc. We never transfer data to these companies, platforms, or applications; instead, they are used without identifying their holder to offer the requested services.

We will only provide your data when required by a judicial authority or when applicable laws and regulations impose such an obligation on us.

20.5 User Rights

The user has the right to know at all times the personal data we hold, as well as its origin or provenance, the use we give to said personal data, and the rights that assist them. These rights are:

• Access their personal data.
• Rectify their personal data when it is inaccurate or incomplete.
• Delete their personal data when it is no longer necessary for the purposes for which it was collected, among other reasons.
• Limit the processing by the Asociación Menorquina de Radio Taxi and its App of all or part of their personal data under the circumstances determined by applicable regulations.
• Object to certain processings under circumstances and for reasons related to their particular situation.
• Request the portability of their personal data in an interoperable and self-sufficient format.
• Withdraw, at any time, previously granted consents.

In accordance with current regulations, the interested party can exercise their rights by requesting it in writing, along with a copy of a reliable document proving their identity, to the following postal address: C/ Maria Luisa Serra, 91-1 | 07703 Maó | Menorca or via email at info@taxismenorca.com.

20.6 Data Security

From the beginning of the processing, organizational and security measures will be applied to guarantee integrity, confidentiality, availability, resilience, or invulnerability, to prevent loss, misuse, and unauthorized access to your personal data. All this is in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data, as well as what is established in the applicable national regulations.

20.7 Data Storage Duration

During the legal periods that are applicable in each specific case, depending on the purpose for which they were collected, as well as to comply with the requirements and responsibilities of the current regulations applicable in each case.

In the event that the data is no longer necessary for the fulfillment of contractual or legal obligations, it will be periodically deleted, unless its subsequent limited processing is necessary to comply with the aforementioned purposes.

21. APPLICABLE LAW AND JURISDICTION

These General Terms and Conditions shall be governed by current Spanish legislation.

The contract agreed between you and the company shall be regulated in accordance with Spanish legislation.

For any controversy or claim, the company and the customer, with express waiver of any other jurisdiction, submit to the courts and tribunals of Menorca.

If any of the stipulations contained in these terms of use is declared illegal, null, or declared inapplicable by a judicial decision, the rest of the stipulations shall remain in full force and effect.