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Conditions and guarantees when booking the taxi online

The following General Conditions will apply to all reservations made through this website. Please read them carefully before making a reservation.

For the correct interpretation of the General Conditions, the following definitions shall apply:

1. DEFINITIONS

"Company", "we", "our", "our" refers to the Asociación Menorquina de Radio Taxi, with address C / Maria Luisa Serra, 91-1 | 07703 Maó | Menorca | Illes Balears | Spain and NIF G07112113.
"Client" is the person who pays the amount of the reservation.
"Passengers" refers to all passengers included in the reservation whether or not expressly appointed.
"Holder of the reservation" means the first passenger that appears in the reservation.
"You", "your", "you" refers to the client, including all passengers (or any of them depending on the case) that appear in the reservation.
"The transport operator" means the provider of professional transport services that will carry out the transfer.
"Reservation" means the reservation of transportation services made with us.
"Transportation service" means any service provided by us for the transfer of passengers by road and includes any other service provided by us related to or derived from that transfer.
"Proof of reservation", "Proof of transfer", "Proof" means the confirmation in writing of the reservation that we will send you by email.
"Contract" refers to the reservation, these General Conditions and any other conditions applicable to the reservation.
"Conditions" refers to these General Conditions.
"Website", "Websites" refers to www.taxismenorca.com and to any other website owned or operated by us.

2. THE SERVICE

The transport service will not be considered in any case as a tourist package in the terms established by Council Directive 90/314 / EEC, of June 13, 1990, nor in the terms of Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Protection of Consumers and Users as well as other complementary laws, and therefore the company does not operate in any case as a travel agency.

Through its website, the Asociación Menorquina de Radio Taxi offers transport management services for both individuals and groups.

Before requesting a service offered on our website make sure you have read and understood these General Conditions, since these will govern any subsequent contract. By making a reservation you confirm that you have read these Conditions and that you have the legal capacity to accept them on your own behalf and on behalf of all passengers. If you have any doubts about any of the contractual conditions, please contact our Customer Service before proceeding with the reservation process. If you do not agree with any of the obligations arising from these Conditions, unfortunately you should not make any reservation with us.

3. ONLINE BOOKING PROCESS

The rates applied to calculate the services are governed by BOIB No. 108 of 08/14/2021.

The person making the reservation must be over 18 years of age and is responsible for following all the steps of the online booking system, making sure that all the information provided is correct and complete and making the payment in full.

Once the contract with us is formalized, we will carry out all the necessary procedures to organize the services requested.

The contract will be binding on the parties only when you receive your proof of transfer by email. In the event that the transport operator can not provide the requested service, the client will be informed and the total amount will be reimbursed using the same system used for payment, leaving the company free of any other obligation to the client.

The client must confirm receipt of our notifications. In the case of not receiving confirmation of the receipt of the email, the records stored in our mail server will be considered sufficient proof of receipt.

Our confirmation message of collections and payments made by the client will not be considered proof of the existence of a binding contract.

You must print and have the reservation vouchers ready to present them to the transport operator so that the driver can examine them. If the holder of the reservation does not present the voucher, it is possible that the transport operator does not provide the service. We recommend that you print and carry with you all communications maintained with the company in addition to the proof of transfer.

It is expressly forbidden for minors to request services from the company, and their parents, guardians or legal representatives should contact us immediately in the case that a minor has booked a service with us to proceed with its cancellation. Minors should always travel in the company of an adult passenger.

4. PAYMENT

We accept the most widespread means of payment, such as credit cards, debit cards and PayPal.

5. CHANGES

Changes are not allowed in the route reservations made. In any case, the reservation must be canceled and a new reservation must be made again.

6. CANCELLATIONS BY THE CUSTOMER

Any cancellation of the contract must be made throw "View my booking" page in the site. Both transfer services can be canceled separately as well as a complete reservation that includes more than one service.

In case of receiving your request for cancellation more than 2 hours in advance regarding the pick-up time of the transfer service you wish to cancel, you will be reimbursed the full amount corresponding to this transfer without taking into account management costs. No amount will be refunded if the cancellation occurs less than 2 hours before the scheduled time for the transfer service you wish to cancel. In this case we will send you an email with confirmation of the cancellation so that you can use it to claim the amount with your tour operator, airline or insurance company.

7. LAST MINUTE RESERVATIONS

Depending on the route and time of year, our free sale period ranges between 0 and 48 hours (or more in some particular case) prior to the start of the transfer service. If the website so indicates, please CONTACT US so we can check if there is availability for the type of transfer you request. Please note that our cancellation policy will apply regardless of the date and time the reservation was made.

8. CHANGES AND CANCELLATIONS BY OUR PART

If the transport operator is forced to make a significant change in the conditions of service, or to cancel the service, we will inform you as soon as possible.

We will do everything possible to respect your preferences about the vehicle chosen; however, the vehicle may be replaced by one of higher capacity or multiple vehicles depending on availability.

In extraordinary cases we can see ourselves in the need to cancel your reservation. You will be refunded the full amount of the reservation and this refund will cover all obligations towards the customer arising from such cancellation. In any case, we will make the necessary efforts to find viable alternatives to any confirmed reservation that we must cancel.

9. CHAIRS FOR CHILDREN

Legislation at local and national level may vary depending on the country in which the transfer is made. In any case, all our transport operators comply with current legislation. If you book a private transfer, we recommend that for safety reasons, use a lift or high chair for passengers under 12 years of age or with a height of less than 135 cm.

We do not have elevators or baby seats, so if you travel with children under 12 you must use your own baby seat or lift and you must inform us of this circumstance before starting the trip. We have to ensure that the vehicle used by the transport operator is compatible with the chair.

It is the responsibility of the owner of the reservation to check that the retention system is compatible with the vehicle and that it is placed correctly. The company will not be responsible for any incident derived from misuse, or improper installation of the retention system.

10. RATES FOR CHILDREN

All children and babies, regardless of their age, will be taken into account to determine the capacity of the vehicle to be used.

11. WHEELCHAIRS AND RESERVATIONS FOR PEOPLE WITH REDUCED MOBILITY

The services of transfer for people with reduced mobility can be booked through our website by activating "Yes" in "Do you need an adapted vehicle?" Located at the bottom of the search engine. Passengers with reduced mobility should be able to access the vehicle autonomously or with the assistance of one of their companions. Taxis adapted from the Asociación Menorquina de Radio Taxi have the capacity to transport a wheelchair (manual or electric) or a medium-sized adapted scooter.

12. FORCE MAJEURE

We can not be held responsible in the event that the fulfillment of our obligations or those of the transport operator is impeded or affected directly or indirectly by or as a result of a force majeure event or of any circumstance beyond our control including, among others, cases such as extreme weather events, natural disasters, terrorism, accidents of third parties along the route of the transfer, police controls, extraordinary traffic congestion or strikes.

13. CONTACT

Any contact related to possible changes in the reservation data should be requested through email or through the "Contact" section of our website.

In case of unavoidable modifications of the contract, we will inform you through an email sent to the address provided to us at the time of booking; sending this email will be considered proof of receipt by the customer. The same is valid for any other informative email that we send you. For this reason it is very important that you make sure that the email address provided is correct and that you check your e-mail inbox until the moment of the start of the transfer service.

In case your arrival is delayed or diverted to a different airport, station or port, the Transport Operator will reprogram the Transfer Service and you will be picked up at the new arrival time subject to availability. In the event that there is no availability, you will be refunded the full amount. As regards these general conditions, we use the definition that IATA uses for the term "flight delay".

If for any reason you do not arrive at the pick-up point within a reasonable period of time from the time stipulated in the transfer receipt, the transport operator or our Customer Service will try to contact you through of the mobile phone number you have provided.

If this communication is not possible because you have not provided us with a valid number at the time of booking, due to not having coverage, having activated your voicemail or not answering the call, the service will not be provided, the operator of transport will be released from its obligation to provide the service and no amount will be reimbursed.

14. TRANSPORTATION SERVICES

We can not guarantee the exact itinerary to the chosen destination and the Google maps route shown on our website has only informative value. We make every effort to ensure that the collection hours are scrupulously respected but we can not guarantee them.

In case of not being able to locate the driver, it is the client's responsibility to contact us by calling the 24h telephone numbers. that appear on your reservation voucher. If you do not call these numbers and organize alternative transport, the service will not be provided, the transport operator will be released from its obligation to provide the service and no amount will be refunded.

If the driver of your transfer can not reach you, a member of our Customer Service team will call the mobile phone number provided in the reservation. Please make sure you travel with that mobile phone and that it is on while waiting for your luggage or in customs control.

If we can not reach you at the phone number provided, we will not be able to provide the service and no refund will be made. For pickups that are not at airports, we must receive your call within ten minutes of your scheduled pick-up time. An external telephone service provider registers and stores a list of all the calls received in our Customer Service numbers; This list will be used as evidence in case of discrepancy over whether calls were made to our contact telephones or not.

The unused transfers are not refundable and the costs of an alternative transport will only be reimbursed if it has been pre-authorized by a member of our team. If you are authorized to take alternative transportation, please be sure to obtain and send us a receipt so that our Quality Department can review it. Transportation expenses related to claims that do not attach valid receipts will not be reimbursed.

It is your responsibility to check the established pick up time and make sure you arrive at the airport, station or port with enough time to check in or any other preparation for your trip.

The transport operator will pick you up and leave you as close as possible to the directions provided. If access through a regular itinerary is closed due to weather conditions, traffic accidents, etc., the transport operator will take, according to your express request, an alternative route to reach the agreed destination.

All transport services contracted are covered by the transport operator's liability policy.

15. PERMITTED BAGGAGE / CAPACITY

The vehicles used for private transfers have capacity for a maximum of 4 suitcases whose dimensions do not exceed 55 cm x 40 cm x 20 cm. It is not necessary to declare smaller packages that can be placed on the passenger footrest such as cameras, bags or small backpacks. The passenger will be responsible for any costs incurred in case of needing additional vehicles for the transport of undeclared luggage.

Special luggage: during the booking process you can indicate if you are going to transport any kind of special luggage.

Your acceptance of the proposed Contract and of the Terms and Conditions is considered a tacit agreement in which under no circumstances will you include in your luggage or personal items objects that contravene the legislation of the country in which the service is provided (firearms, etc.) or those that may be harmful to third parties, or objects of excessive size, weight, expiration or fragility. Unless you travel with a guide dog, animals are not allowed.

The transport of luggage and other personal items is at your own risk and we will not be liable for any damages or losses. This risk of damage or loss should be covered by contracting insurance by the client before the start of the trip.

16. YOUR RESPONSIBILITY

Formalizing this contract you implicitly declare that: You are of legal age and are in full use of your mental faculties and that you are therefore qualified to assume the legal responsibilities derived from this agreement. Is aware of the scope of the services that are the subject of this contract, of the information regarding the company and the content of these General Conditions. Likewise, it declares that the credit or debit cards it uses are owned and that they have sufficient funds to cover the amount of the service. Understand that you must notify us as soon as possible of any modification of the data you have provided.

The services will be provided according to the information specified in the transfer receipt sent by email. It is your responsibility to provide complete and correct directions for the collection and destination points at the time of booking. It is also part of their responsibilities to print and check the accuracy of the transfer receipt. If the information contained in the voucher is incorrect, you must contact our Customer Service team immediately for rectification. During the booking process, pay special attention to ensure that all required fields, marked with an asterisk (*), have been filled in correctly. We are not responsible for reservations that are impossible to carry out and no refunds will be made for those reservations.

Only you are responsible for providing the necessary documentation for crossing borders. We do not assume any responsibility and refuse to incur additional costs caused by the non-provision of such documents or by non-compliance with customs, police, tax or administrative regulations of the countries to which access is sought. Proof of transfer is not a valid document to obtain an entry visa.

In the event that the company is forced to pay a deposit or a fine to the authorities of other countries as a consequence of the client breaking the laws, regulations or other requirements of the countries in which it intends to enter or exit or that intends to cross , the client will assume all the responsibility of reimbursing the company. We reserve the right to withhold any amount that has been paid to us until the client shows that he has reimbursed the amount corresponding to these fines, charges, etc.

We reserve the right and you accept these conditions authorize us to make charges for damage to the vehicle (including a thorough cleaning) or for objects that have disappeared from the vehicle.

We reserve the right not to accept further reservations from a customer that has caused a major incident or incidents repeatedly.

17. RIGHT OF ADMISSION / CONDUCT OF THE USER

By formalizing this contract you tacitly grant the company and the transport operator the right to refuse service to any passenger who, according to the driver's criteria, is under the influence of alcohol or drugs and those whose conduct may be considered dangerous to the driver of the vehicle, to third parties or to themselves.

Alcoholic beverages are not allowed in the transport operator's vehicles for consumption during the trip. This prohibition also applies to narcotics.

Smoking is prohibited inside the vehicle and in its immediate vicinity.

It is not allowed to eat inside the vehicle.

18. COMPLAINTS

If the service you receive from the transport operator does not meet your expectations, you should immediately notify the Customer Service and, whenever possible, at the time the incident occurs. Complaints received after the transportation service has ended and we were not notified during the transfer may not be accepted as we have not been given the opportunity to provide assistance or to intervene in any way. You will find our contact details detailed on the transfer receipt.

Complaints in writing must be sent by email to reservas@taxismenorca.com and reach our hands no later than 28 days after your return date.

If you want to communicate any question related to our online booking process or our Customer Service, please direct your complaint to the address: reservas@taxismenorca.com

19. LANGUAGES

Our web pages are available in several languages, and we continue to dedicate efforts to add more languages in the future. Our Customer Service and assistance via email are available in Spanish and English at all times. Whenever possible we try to help you in the language in which you made the reservation. We pay special attention to the quality of the translation of our websites and these General Conditions, but in case of discrepancy, the Spanish version is the one considered valid.

20. PRIVACY POLICY AND PROTECTION OF USER DATA

Information on data protection in accordance with the EU General Data Protection Regulation (RGPD) for Users.

Below, we present a general summary of how we process your personal data, and inform you of your rights in accordance with the legal provisions on data protection arising from the use of our Systems for requesting transport services and intermediation Menorquina Radio Taxi Association for the contracting of service.

We process your personal data primarily based on the services or products you use.

20.1. Information about the Entity responsible for Data Processing

The person responsible for the treatment of your data is the Menorquina Radio Taxi Association. with CIF G07112113. And address at C / Maria Luisa Serra, 91-1 | 07703 Maó | Menorca | Balearic Islands

We have an email for receiving communications related to the privacy and data protection policy, which is: info@taxismenorca.com

20.2 Purpose of data treatment and / or processing

You provide us with your personal data through the website www.taxismenorca.com, the available telematic means and the personal attention telephone numbers of the Reservation Management Center, as well as any means that we offer you to request transportation services in Autotaxi. In order to use our application, you must provide us with your personal data through a registration process, which we will process to carry out the requested service. In relation to the request for the transport service, we will request general information such as your name and surname, email address and mobile phone number. Likewise, we also process your GPS location data at the time of booking, the departure and destination locations of your journey, as well as the password you have chosen in an encrypted manner. This information may vary depending on the updates and the technical means necessary for the correct presentation of the service.

You can provide us with personal data during the registration process (for example, your name and surname) or we can receive it directly from your terminal (for example, GPS location data). You accept the sending of your GPS location data in the operating system used in your terminal (smartphone, tablet, etc.). We need to know where you are using the GPS location to be able to send you the taxi you have requested to pick you up.

In order for the taxi driver to whom the requested service has been assigned to identify you, we provide them with your GPS location data and your name. On occasion, the taxi driver may contact you on the telephone number provided to be able to locate you correctly and avoid unnecessary delays and waiting. For this, the mobile / landline phone provided during the service request will be used.

We may also use the data provided to improve the service request systems and offer you alternatives and news that are tailored to your transportation needs. All possible communications will be limited to the transport service offered by Radio Telephone to its Users.

When you accept your reservation, the taxi driver receives your name so that you can check that you are picking up the User who has requested the service. To do this, once you arrive at the pick-up location, the taxi driver will ask you for the name you have previously provided. If we do not send this minimum information to the Radio Telephone Partners, who are the owners of the taxis that will pick you up, we cannot provide the service correctly.

The payments of the services will be made in cash or through the means of payment that are made available to the Users. In some cases, Radio Telephone will keep data related to the means of payment used, Pay Pal, credit cards, subscriber accounts, etc., to ensure the correct completion of the transaction carried out. Radio Telephone will keep the data related to the services that, having been requested and provided, have not been paid, reserving the right to decline future requests for transport services.

We will use the address and tax data provided by the means of requesting services to send you the taxi service and to be able to make the corresponding invoice for the transport services actually performed. In addition, your address or addresses from which you usually request a transport service may be processed to offer you the possibility of requesting it automatically and facilitating and favoring the agile and simple request of our services.

Given our commitment to transparency with its Users and in order to avoid discrepancies between the amounts and the journeys made,

The Autotaxi vehicle sends us its GPS location data, which allows us to know the itinerary carried out in the transport service. These data facilitate the management of claims made by Users.

If you do not wish to receive notifications, news, improvements or communications described above, you can write to us and revoke your consent by contacting us by email info@taxismenorca.com or by sending us a written communication to the address C / Maria Luisa Serra, 91- 1 | 07703 Maó | Minorca. This revocation has no retroactive effect.

20.3 Subscribers

When services are requested by users, companies and / or public or private entities, and they have a subscriber code for their periodic billing, the provisions of the contracts signed between the parties must be respected. In addition, the person who requests the service and who uses it finally, must have the authorization of the company responsible for paying it. The data provided by the user will have the same treatment as that contemplated for non-subscribed users and will be included in the service bill, where appropriate, or will be provided to the subscriber for verification.

20.4 APIs and other operators

The Radiotaxi Association of Menorca, as well as its App, use APIs for integration in service allocation platforms of other operators as well as geolocation applications and maps. These collaborators are necessary to be able to offer and correctly perform the requested transport service. These applications provide us with the possibility of knowing the most appropriate vehicle to perform the service, calculate approximate amounts, etc. We never transfer the data to these companies, platforms or applications, but rather they are used without identifying the owner in order to offer the requested services.

We will only provide your data when we are required by judicial authority or when the applicable laws and regulations impose such an obligation on us.

20.5 User rights

The user has the right to know at all times the personal data that we have as well as its origin or origin, the destination that we give to said personal data and the rights that assist them. These rights are:

Access your personal data.
Rectify your personal data when they are inaccurate or incomplete.
Delete your personal data when they are not necessary for the purposes for which they were collected, among other reasons.
Limit the treatment by the Menorquina Radio Taxi Association and its App of all or part of your personal data in the circumstances determined by the applicable regulations.
Oppose certain treatments in the circumstances and for reasons related to your particular situation.
Request the portability of your personal data in an interoperable and self-sufficient format.
Withdraw, at any time, the consents previously granted.

In accordance with current regulations, the interested party can exercise their rights by requesting it in writing, and along with a copy of a reliable document that proves his identity, at the following postal address: C / Maria Luisa Serra, 91-1 | 07703 Maó | Menorca or by email info@taxismenorca.com.

20.6 Data security

From the beginning of the treatment, organizational and security measures will be applied to guarantee the integrity, confidentiality, availability, resilience or invulnerability, to avoid the loss, misuse and unauthorized access to your personal data. All this in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, relating to the protection of natural persons with regard to the processing of personal data, as well as what is established in the applicable national regulations.

20.7 Duration of data storage

During the legal deadlines that are applicable in each specific case, depending on the purpose for which they were collected, as well as to comply with the requirements and responsibilities of the current regulations applicable in each case.

In the event that the data is no longer necessary for the fulfillment of contractual or legal obligations, it will be periodically deleted, unless its subsequent limited treatment is necessary to fulfill the aforementioned purposes.

21. APPLICABLE LEGISLATION AND JURISDICTION

These General Conditions will be governed by current Spanish legislation.

The contract agreed between you and the company will be regulated in accordance with Spanish legislation.

For any dispute or claim, the company and the client, expressly waiving any other jurisdiction, submit to the courts and tribunals of Menorca.

If any of the stipulations contained in these conditions of use is declared illegal, void or declared inapplicable by judicial decision, the rest of the stipulations will continue in full force and effect.